What the materials cover

These workshop materials explain how audits are planned, carried out and followed up in the packaging industry. They focus on the requirements of the standards IFS, DIN EN ISO 9001 and BRC/IoP, which form the basis of audit work. Further topics include audit principles, audit preparation, communication techniques and how to handle difficult situations objectively and professionally. A key aim is to ask the right questions and turn findings into constructive improvement ideas. The documents address staff from development, packaging technology, quality assurance, laboratory, purchasing and sales, as well as management representatives who conduct or accompany internal and supplier audits.